Privacy Policy

At Tandum LLC ("Tandum," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, software, and websites (collectively, the "Services"). Please read this Privacy Policy carefully.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, company name, and phone number when you register for an account
• Profile Information: Business details, location, timezone, and other profile settings
• Payment Information: Credit card details, billing address, and payment history (processed securely through our payment processor, Stripe)
• Customer Data: Information about your customers that you input into our Services, including names, contact information, appointment details, and payment records
• Communications: Messages, feedback, and support requests you send to us
• User Content: Any data, files, or content you upload or create using our Services

1.2 Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

• Usage Information: Pages viewed, features used, time spent, and actions taken within the Services
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs, error reports, and system activity
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve our Services
• Location Data: Approximate location based on IP address

1.3 Information from Third Parties

We may receive information about you from third-party services you connect to our platform, such as calendar applications, payment processors, or authentication providers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Services
• Facilitate account creation and authentication
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (e.g., AWS, Google Cloud)
• Payment processors (e.g., Stripe)
• Email service providers
• Analytics providers
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

3.5 Protection of Rights

We may disclose information to protect the rights, property, or safety of Tandum, our users, or others, including to detect, prevent, or address fraud, security, or technical issues.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest using industry-standard protocols (TLS/SSL)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and network security
• Employee training on data protection and security practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information within 90 days, except where we are required to retain it by law.

You can request deletion of your data at any time by contacting us. We will provide you with the ability to export your data before deletion.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time by logging into your account settings.

6.2 Data Portability

You have the right to export your data in a commonly used, machine-readable format.

6.3 Deletion

You can request deletion of your account and associated data by contacting us or using the account deletion feature in your settings.

6.4 Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by updating your email preferences in your account settings. Note that you will still receive transactional emails related to your account and Services.

6.5 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

Our Services are not directed to children under the age of 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@tandum.io.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal data includes:

• Performance of a contract (to provide our Services)
• Legitimate interests (to improve our Services and prevent fraud)
• Consent (for marketing communications)
• Legal obligations (to comply with laws and regulations)

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also send you an email notification for significant changes.

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: